Re:Desk earns another industry distinction for excellence in the service desk category, this time from a top B2B software review directory, FinancesOnline. Our software was granted two major recognitions that highlight the innovative and intuitive way Re:Desk manages your helpdesk tasks. After a thorough analysis of Re:Desk features, the review experts from FinancesOnline were impressed with our service desk’s automation and key features.
The 2017 Rising Star Award for service desk software validates our commitment to delivering the most cost-effective support features for small and medium enterprises. Re:Desk allows companies to automate email management, screening and filtering of tickets and routing these to the most qualified party. With Re:Desk ticket resolution is drastically cut down and, thus, help small businesses address issues even with a small support team.
Similarly, the 2017 Great User Experience not only refers to the our winning intuitive processes, but also highlights our clients’ positive experience with their support once they’ve deployed Redesk. Aside from greatly improving resolution time, our clients attest to avoiding agent collision and, worse, replying to the same customer with inconsistent answers. Likewise, Re:Desk, they said, allows their reps to focus on high-priority tickets; recurring issues are addressed by our service desk’s automated workflows. We’re happy that FinancesOnline award corroborates our drive to help our own clients improve their customer service experience.
We’re also happy to share that ReDesk is now considered as one of the popular service desk software tools by the top B2B software marketplace. FinancesOnline cites our smooth integration with ecommerce sites and support to multi-vendor stores. These recognition and the awards only push us further to provide our clients with topnotch service desk tools.