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Re:Desk Wins Two Service Desk Software Awards for 2017

award-cup-medal-ribbon

Re:Desk earns another industry distinction for excellence in the service desk category, this time from a top B2B software review directory, FinancesOnline. Our software was granted two major recognitions that highlight the innovative and intuitive way Re:Desk manages your helpdesk tasks. After a thorough analysis of Re:Desk features, the review experts from FinancesOnline were impressed with our service desk’s automation and key features.

Re:Desk Awards 2017

Re:Desk Awards 2017

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Great Update: New Wave of Web Based Help Desk Software

Customer Support system software

Hi!

Firstly, I want to congratulate our customers and us with new huge update of our Re:Desk site. We worked hard this year and I hope you will like the results we produced. Tons of features added to support system and code re-coded, updated all libraries and now you will not need to bother with any updates of your web site help desk as it is located on our servers and as soon as each new feature is released, it will appear on your customer help desk seamlessly. All the connections are secure and SSL encrypted.

Now the Re:Desk can be connected to several number of sites (or multi-stores), it is e-commerce ready, and has multi-vendor marketplace online store features. See all new features.

We decided to choose deep ecommerce way of support help desk service developing, as there a lack of such solutions of internet online stores. It does not mean that we are not focused on non-ecommerce based websites. All directions and trends will be supported and are developed constantly.

Help Desk Integration add-ons are either updated. Now you can download help desk software module for CS-Cart multistore, and organize full featured support help desk portal for Multi-Vendor store.

Free services for help desk setting up and modules installation are available for all new customers for now.

Good luck to you and hope our work will reduce workload of you business and improve your customers experience.

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Re:Desk 2.0.1 Is Here!

Hello,

We are extremely proud and happy to release a new Re:Desk version 2.0.1. The new version of the software is powered with new hot features, speed and architecture improvements. We jumped right to the version 2 to show that this is a major upgrade.

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What’s new?

Firstly, let us say about new features we implemented to this version. One of the first of them is a language system that is now available in Re:Desk. It allows to translate the software on any language you need just by translating appropriate phrase variables in the special language files. The language selector is added to switch the languages:

Language Selector

If you have a passion to contribute any additional language or add-on to Re:Desk you are always welcome. Just contact us with any questions in case they arise.

E-mail templates

Then the next feature is e-mail templates. Now you can edit all the email notifications that goes from Re:Desk right through the admin account of the software:

Email Templates

External email accounts

In this new version you are able to add external email accounts, the messages from which will be fetched by the help desk system. If any department is set for specified e-mail address, new tickets from this address will be attached directly to the selected department:

External email

For instance, you have a Multi-vendor store and you need to set the help desk so that it will get the emails from each vendor, from each their email address. This feature will help you to realize this.

Spam filters

The section spam filters is now available in the Re:Desk settings. There you can specify the email addresses which you want to define as spam. The messages from these specified emails will not be shown on the tickets page.

Performance Boost

We have dramatically improved our application performance. A number of SQL queries was decreased by 20 times, as an example, there are only 15 queries instead of 300 on tickets page.

Other improvements

Some features are implemented to general settings and now you can specify support staff time which will show the company local time for your clients and they will know if your support agents are online or offline:

online

Among the rest general settings improvements we can emphasize the following:

  1. Time zone setting
  2. Message saving in reply field
  3. Ticket closing behavior
  4. Email Subscriptions on tickets
  5. Ticket sharing feature
  6. Ticket receiving rulers and terms changed

All the changes we made are available for viewing in the change log.

Upgrade to Re:Desk 2.0.1

The upgrade package is available for downloading along with the Re:Desk 2.0.1 package in your account. All the necessary instructions are included.

You are welcome to ask any questions regarding Re:Desk 2.0.1 right here in the comments. We’ll be happy to answer.

If you find any bugs, please contact us.

See the next main features that will be included to Re:Desk on the roadmap page.

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