Category Archives: Release

Re:Desk 1.1.0 Released

Hello everybody,

Today we are very happy to present to you the results of our hard work — Re:Desk Local 1.1.0.

We delayed this new release for some time, but there is a great reason of it. Re:Desk was in a hard live testing period, so we believe we defined the most of the bugs and are now providing the clearest and bug-free release.

Get New Version

Over 100 bug fixes and software improvements are included to the new version. We will review the detailed description with pictures below. Re:Desk 30-day Trial version with full functionality is created to test all the special features (for instance, CS-Cart Help Desk Connection add-on) for the help desk software.

Integration to e-commerce

Now integration with third-party products is available for Re:Desk through the API. We created CS-Cart Connection add-on which allows CS-Cart store owners to make easier to provide the support for their clients. After the add-on installation you can log in to the Re:Desk help desk with CS-Cart login details, and view orders and orders details right in the Re:Desk ticket page:

CS-Cart orders view

The add-on includes the integration of CS-Cart contact form which contains the departments field you created in Re:Desk. So the messages posted with this form will be directly sent to a certain department.

Improved Login Page

The login page now has a clear and understandable appearance with some texts:

Log in page

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Re:Desk 1.0.1 is Released

Help Desk Software

Hello everybody,

Today, we are proud to present the release of our hard work – Re:Desk 1.0.1.

The Re:Desk Help Desk Software is developed to organize a customer support inside your company or team members in as easiest way as possible. The clearest interface, conversion of your clients emails to tickets, departments, staff roles, staff permissions and much more features – all these have been done to provide the best customer support and as results increase your customers’ satisfaction.

Of course, the more customers are satisfied with the way you provide the support for them, the more sales and revenue you get for your business, especially if you have e-commerce online store or some related business that requires providing the customer support. The Re:Desk software is fully adapted for major mobile and tablets devices and this feature is included to all the plans we have.

The details and demo are available on the Re:Desk site. Free version is available for downloading.

Get it now!

Our future plans include, we think, some interesting features, such as integration to e-commerce, knowledge base and so on add-ons. We place this information to our roadmap page and update the plans from time to time there.

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Pre-order Period

Pre-order period is started for the reduced price. The offer will be available until the software is released. Approximate time of release is 1 month. Now the Re:Desk is under the beta testing and you can participate this testing period with us by submitting a ticket or via email address which you can find there.