Today we are very happy to present to you the results of our hard work — Re:Desk Local 1.1.0.
We delayed this new release for some time, but there is a great reason of it. Re:Desk was in a hard live testing period, so we believe we defined the most of the bugs and are now providing the clearest and bug-free release.
Over 100 bug fixes and software improvements are included to the new version. We will review the detailed description with pictures below. Re:Desk 30-day Trial version with full functionality is created to test all the special features (for instance, CS-Cart Help Desk Connection add-on) for the help desk software.
Integration to e-commerce
Now integration with third-party products is available for Re:Desk through the API. We created CS-Cart Connection add-on which allows CS-Cart store owners to make easier to provide the support for their clients. After the add-on installation you can log in to the Re:Desk help desk with CS-Cart login details, and view orders and orders details right in the Re:Desk ticket page:
The add-on includes the integration of CS-Cart contact form which contains the departments field you created in Re:Desk. So the messages posted with this form will be directly sent to a certain department.
Improved Login Page
The login page now has a clear and understandable appearance with some texts: