Monthly Archives: July 2013

Re:Desk 1.1.0 Released

Hello everybody,

Today we are very happy to present to you the results of our hard work — Re:Desk Local 1.1.0.

We delayed this new release for some time, but there is a great reason of it. Re:Desk was in a hard live testing period, so we believe we defined the most of the bugs and are now providing the clearest and bug-free release.

Get New Version

Over 100 bug fixes and software improvements are included to the new version. We will review the detailed description with pictures below. Re:Desk 30-day Trial version with full functionality is created to test all the special features (for instance, CS-Cart Help Desk Connection add-on) for the help desk software.

Integration to e-commerce

Now integration with third-party products is available for Re:Desk through the API. We created CS-Cart Connection add-on which allows CS-Cart store owners to make easier to provide the support for their clients. After the add-on installation you can log in to the Re:Desk help desk with CS-Cart login details, and view orders and orders details right in the Re:Desk ticket page:

CS-Cart orders view

The add-on includes the integration of CS-Cart contact form which contains the departments field you created in Re:Desk. So the messages posted with this form will be directly sent to a certain department.

Improved Login Page

The login page now has a clear and understandable appearance with some texts:

Log in page

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